Because our fruit is fresh and perishable, we cannot accept returns once a box has shipped.
However, your satisfaction matters to us. If your box arrives damaged, contains spoiled fruit, or does not meet expectations, we’re here to make it right.
What We Do Instead of Returns:
- Replacement: We’ll ship out replacement fruit at no extra cost.
- Discount: We can apply a discount toward your next subscription box.
How to Request Help:
- Contact us within 48 hours of delivery.
- Provide your order number and a brief description of the issue. Photos are appreciated and help us resolve things quickly.
Our Commitment:
We stand behind the quality of our fruit and service. Every box is packed with care, and if something goes wrong, we’ll work with you to ensure you feel good about choosing Branch to Box.