Frequently Asked Questions


What fruit is normally in the box?

Every week is a new fruit mix, but you can count on the staples being in every package: apples, pears, and citrus.  If you order the medium or big box, you’ll get some bananas.  Each box also has some healthy food snacks like almonds, cashews, or trail mix.  During summer and fall months, we mix it up with different stone fruit. Below are some images of past boxes

Can I choose my fruit?

We choose the fruit for you – each week comes with a carefully selected mix based on what is in season.

If I don’t like a certain fruit - can I omit it from my subscription?

Absolutely!  Contact and we will add a production note to your subscription.

Is the fruit you ship totally ripe?

Some fruit arrives ripe – some fruit arrives un-ripe. We pack each box with a variety of ripeness so that you can enjoy your fruit until your next box arrives!

Should I wash my fruit?

Sure.  Most of the fruit has been previously sanitized, but a quick rinse can’t hurt!

Do you offer organic fruit?

Branch to Box offers a mix of organic and conventional fruit. That said, we do not offer an exclusively organic box.

Do you grow all the fruit you ship?

Nope. We do have orchards, and during the California harvest season (June – September) a majority of fruit comes from our own orchards. During other months, we source fruit from partner growers that we know through the farming industry.  We ensure that you get the best tasting and most fresh fruit all year long!


What days can I get my box?

Short answer: Tuesday – Friday. Northern California residences can also choose Monday Delivery.

Who delivers the boxes?

We use common carriers, like UPS & FedEx to deliver your package. We believe this allows for an un-interrupted workday, allowing your fruit box to arrive with the rest of your business mail!

I’d like to change my delivery day, how can I do that?

Easy!  Just send an email to and let us know what delivery day you prefer. Remember to reference your order number.


When do I get charged for my box?

We charge your credit card two business days before the arrival date of your box.  For example, if you have a Monday delivery, you will be charged on the prior Thursday.

For our customers who choose to be billed via monthly invoice, we bill at the end of the month, for the prior months shipments. We only bill for packages that have already shipped.


I’d like a receipt for my box - how do I get that?

We’ll always email you a PDF receipt or “invoice” upon charging your credit card.  This can also be found in my account > orders

Do you offer volume discounts?

Yes, we do offer volume discounts! If you’re looking to order multiple boxes, especially for larger teams or multiple office locations, we provide attractive discounts to make it even more cost-effective for you. Our volume discounts apply when you order 2 or more of our Big or  2 or more of our Jumbo Boxes on a weekly basis.


This is a great way to save while ensuring that your team has access to fresh, healthy snacks and fruit every week. For more details on our volume discount rates and how to avail them, please contact us at We’re here to help tailor our service to your specific needs!