Frequently Asked Questions
Fruit & Quality:
What fruit is normally in the box?
Every week we bring a fresh mix of seasonal fruit—but you can always expect our staples: apples, pears, and citrus. If you order the Medium or Big Box, bananas are included. And in summer/fall, we’ll also surprise you with stone fruit like peaches or nectarines. We also include healthy snacks like almonds, cashews, or trail mix.
Can I choose my fruit?
We curate the mix for you each week – selecting fruit based on what’s fresh and in season. It keeps the boxes interesting and ensures fruit quality.
If I don't like a certain fruit, can I omit it from my subscription?
Yes! Just email service@branchtobox.com, and we’ll add a note to your subscription to avoid that fruit moving forward.
Is the fruit totally ripe when it arrives?
Some of it will be, some of it won’t—but that’s intentional. We pack each box with fruit at different ripeness stages so there’s something ripe when you get it, and fruit that ripens over the course of the week.
Should I wash my fruit?
Yes, please. Most fruit has already been sanitized, but a quick rinse before eating can’t hurt.
Do you offer organic fruit?
We offer a mix of organic and conventional fruit, depending on season and availability. However, we do not offer an exclusively organic box.
Do you grow all the fruit you ship?
Not always. During the California harvest season (June–September), a majority of fruit comes from our own orchards. Outside those months, we source from trusted partner growers to maintain quality and variety year-round.
Subscriptions & Orders:
How do your subscriptions work?
Branch to Box subscriptions are flexible and designed to fit your office’s needs. When you subscribe, you’ll receive a curated box of fresh fruit (and optional snacks) delivered on a recurring schedule—weekly, biweekly, or monthly. Subscriptions renew automatically, but you’re always in control: you can manage, pause, or adjust your plan anytime from your online account.
Can I pause or skip a delivery?
Yes! If your office is closed for a holiday, vacation, or any reason at all, you can log into your account and skip a week or pause your subscription. You’ll only pay for the boxes you actually receive.
Can I change my subscription box size or frequency?
Absolutely. As your team grows or your needs change, you can switch between Small, Medium, Big, or Jumbo boxes, and update your delivery frequency. Adjustments can be made directly in your account dashboard, and changes will apply to your next scheduled delivery.
Can I send a box to someone as a gift?
Yes! You can send any of our fruit boxes as a thoughtful, healthy gift. Simply select a one-time shipment at checkout, add the recipient’s delivery details, and include a gift message if you’d like. We’ll handle the rest and deliver it fresh to their door.